CANCELLATION POLICY

Sushi Bar Maumi imports seasonal fish from Japan according to the number of reservations. That is why we have to charge fees to customers who are not on time or cancel.

Take out 

1. Cancellation 
Please be advised that cancellations made more than 24 hours prior to your scheduled pick-up time via [Contact us] will be processed without a cancellation fee. 
However, cancellations made 12 hours or less before your scheduled pick-up time will be subject to a charge of 100% cancellation fee. 

2. Order error 
If you received an order that is different from your receipt, please send us a message via the [Contact us] section on our website. We sincerely apologize for any inconvenience. 

3. Refund 
We send refunds immediately upon cancellation. However, It usually takes 7-10 business days for the refunds to appear on your end.

Dine in 

  • The chef serves customers at the same time (maximum of 10 customers per service), so it is important to be on time.

  • Customers who arrive 30 minutes late or more will not be served and a 100 % cancellation charge ($75.00 + tax/person) will apply.

  • If members of a group make multiple reservations that, when combined, exceed a total of 4 guests, the entire group will be asked to leave, and will be charged $ 75.00 + tax/person.

  • Customers who cancel less than 24 hours prior to their reservation date and do not show will be charged 100 % ($75.00 + tax/person) of the omakase price per person.

  • If a customer included in your reservation cannot attend, he or she will still be charged 100 % of the omakase price per person.

 

If you are cancelling or modifying your reservation, please make sure you receive a confirmation email that confirms the changes. Changes will not be completed properly if you do not receive the confirmation email, and you will be charged accordingly. If you have any questions, please call us.

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Please make sure you understand our restaurant and cancellation policies before making a reservation