1. Cancellation 
Please be advised that cancellations made more than 24 hours prior to your scheduled pick-up time via [Contact us] will be processed without a cancellation fee. 
However, cancellations made 12 hours or less before your scheduled pick-up time will be subject to a charge of 100% cancellation fee. 

2. Order error 
If you received an order that is different from your receipt, please send us a message via the [Contact us] section on our website. We sincerely apologize for any inconvenience. 

3. Refund 
We send refunds immediately upon cancellation. However, It usually takes 7-10 business days for the refunds to appear on your end.